Contact Support

The fastest route is the in-app inquiry. We push a notification when a reply lands, and the thread stays in the app so you can read it back later.

From the app (recommended)

Open Alarm for Pi and sign in.
Go to the Settings tab.
Tap Contact us.
Send your message; we notify you when the reply arrives.

Telling us which screen the problem happened on, plus your device and app version, gets it fixed a lot faster. The version is at the bottom of the Settings screen.

By email

If you have not installed the app, or cannot sign in to reach the in-app form, email us instead.

Email: taos@nate.com
We reply within 7 days.

Common questions

The verification code email never arrived. Check your spam folder — it is sent from noreply@pialarm.co.kr. If it is not there either, email us.
I want to cancel my subscription. Cancel it yourself in the Google Play subscriptions screen. "Manage or cancel subscription" in the app's Settings opens the same page.
I want to delete my account. See Delete Your Account and Data.